Returns
If you wish to return a product, please email customerservice@hildegard.com with your order number for authorization and further instructions.
You may return any product to us within 30 days of the original order date. If your return is due to a product defect or if you received an item in error, shipping costs will be refunded. For all other returns, shipping costs will not refunded and a 15% restocking charge will be deducted from your refund. All returned items must arrive in sellable condition.
Non-returnable items:
- Gift cards
- Downloadable products (digital editions)
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within three business days.
